Refund policy

We have a 1-Hour return policy, which means you have 1 hour after receiving your item to request a return only on unlikely quality issue, not for change of mind.  To be eligible for a return, your item must be in the same condition that you received it,, have photographic evidence and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at If your return is accepted, we will send you a collection time slot, in which a driver will return and collect the item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.